Blog
Notes from the practice.
Guidance for leaders making decisions about AI, grounded in our strategy and engineering work. Where to invest, what to build, and how to turn a promising idea into something your team can rely on.
Latest
- 12 min readAI Implementation
What a Law Firm Should Ask an AI Implementation Partner
Your duties to clients stay with your lawyers when you hire outside help, so ask each partner for the documents that let your firm meet them.
- 17 min readAI Implementation
How to Build an Internal AI Knowledge Base: Four Library Decisions
An internal AI knowledge base gives answers staff can trust only after your firm decides which documents count, who may see them, who keeps them current and how answers get tested.
- 15 min readAI Implementation
When staff stop using AI after rollout: a playbook for managers
Five steps for managers whose team went back to doing a task the old way after an AI rollout: find the cause, fix it, and stop doing the same work twice.
- 17 min readWorkflow Automation
Can AI agents triage a shared inbox? Which actions to hand over first
How to give an AI agent your shared inbox one action at a time, and how to test it for missed urgent requests before it can move or send anything.
- 18 min readAI Strategy
AI Readiness Assessment: Is Your Business Ready to Put AI to Work?
A practical way to decide what your firm can implement now, what needs preparation, and how much responsibility to give AI.
- 16 min readWorkflow Automation
How to Choose the First Business Workflow to Automate
A practical way to compare automation opportunities, count the work that remains, and choose a first project worth implementing.
- 16 min readAI Implementation
What AI Implementation Consulting Should Deliver
What to expect from each stage of an AI engagement, how to judge the work, and what your team should retain when the project closes.
- 19 min readTechnology Decisions
Build, Buy, or Fix the Process First?
How to combine the software you own, the products you buy, and the parts you build into a system your team can run.
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