Case study · Agents
A statewide services directory, checked against its sources.
A three-person team, a directory nobody had time to check, and now the evidence behind every change.
- Nonprofit services
- Agent operations
| Field | Before | After |
|---|---|---|
| Website | Link broken | Provider's own page, saved |
| Eligibility | Not listed | Confirmed, with source |
| Phone | Old number | Updated, with source |
| Documents to bring | Unknown | Flagged for a call |
The figures
- listings reviewed
- Counted1,457
- details backed by the provider's own site
- Counted8,959
- missing or wrong sources recovered
- Counted135
- of first-pass manual review saved
- Estimate~490h
The work.
- The problem
- Listings that hadn't been touched in years, and no time to check them one by one.
- What we built
- An agent that reads each provider's site, compares it with the record and attaches the source.
- Running now
- Staff can trace every detail to its source, and see exactly what still needs a call.
Sitting on records nobody has time to check?
Got a directory, a database or a backlog like this?
30 minutes is enough to tell you what checking it would take.
30 minutes