A shared system for repeat client analysis.
We gave a growth consultancy's AI assistants a shared way to use client information, follow established methods and keep a record of their work.
- Growth consultancy
- Trusted knowledge

The situation
The consultancy advises businesses that sell app subscriptions. Its consultants carry out recurring work for different clients, including preparing for meetings and analyzing survey responses. Each assignment depends on understanding that client's business and finding the right information across its documents and software tools.
The founder had built an early system for using AI assistants in this work. Client background, task instructions and previous work needed to be brought together whenever a consultant started an assignment. To make the system useful across the team, the firm needed a reliable way to give an assistant the correct client information and instructions, then preserve what it produced. A colleague picking up the next assignment needed to know what had already been reviewed, which sources had been used and where to find the results.
What we decided
We began by reviewing the team's deliverables and how people used the existing system. We organized the new system around a separate workspace for each client: a place for its business background, the documents and tools used in its work, and a history of completed assignments. Selecting a client would bring the relevant information and access together at the start of a work session.
For recurring tasks, we wrote reusable instructions called skills. A skill explains how the AI assistant should carry out a particular task and how its output should be checked. This gave the team a shared method it could inspect and improve, with a review step before an individual suggestion changed the instructions everyone used.
What we built
We created 13 client workspaces and a library of 21 skills. When a consultant starts work, a launcher opens the selected client's workspace and retrieves the necessary access credentials from the firm's password manager for that session. Each workspace also explains where to find particular information and which source to use when tools define or report it differently.
We added a process for checking changes to task instructions, using saved test examples and results from an accepted version. Reviewers can repeat those examples after editing a skill and compare the answers. That makes a change in the assistant's behavior visible, so the team can assess a revised method before relying on it for client work.
The system also records each assignment: what information went in, where the output was saved and the result of the skill's own quality review. A private dashboard brings saved client summaries together, showing business measures, changes since the previous review and the dates of the information. The AI assistant records items needing attention during client work, with links to the evidence behind them; the dashboard also highlights old data automatically. Staff can mark an item resolved, dismiss it or explain why it is inaccurate. We documented these routines in an operator manual for the team.
What changed
Consultants have a repeatable starting point for AI-assisted work. They can select a client, use the relevant instructions and sources, and leave an assignment history that another colleague can follow. The saved examples let the team assess changes to its methods, while feedback provides a documented way to propose corrections.
The dashboard brings those individual workspaces into a shared portfolio view. It is rebuilt weekly from the summaries saved during client work, with dates showing how recent the information is. The firm received the workspaces, skills, checks and operating guidance together, giving its team the means to run the system and maintain its methods.
Impact
- 13 client workspaces bringing business context, information sources and access together
- 21 recurring AI-assisted tasks standardized, so consultants can reuse established methods across 13 client workspaces
- Saved test examples and assignment records for checking quality and tracing prior work
- A shared client dashboard and operator manual delivered to the consultancy
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