Case study · Strategy
A process audit that led to an email-triage prototype.
A law firm wanted to know where automation would pay off. It got a ranked plan and a working example.
- Legal services
- Operations diagnostic
| Field | Before | After |
|---|---|---|
| Automation ideas | A long, unranked list | Ranked by effort and value |
| Business case | Not costed | Savings and returns estimated |
| Order of work | Unclear | A phased plan |
| Client email | Reviewed by hand | A working triage prototype |
The figures
- stakeholder interviews
- Counted10
- in potential cost savings identified
- Estimate~$2M
The work.
- The problem
- Ideas for automating intake, billing and knowledge sharing, and no way to compare them.
- What we built
- Interviews, a software review, a business case, a phased plan and an email-triage prototype.
- Running now
- Leaders can weigh each change against its cost, with a working prototype to show the team.
Have a list of ideas and no way to score them?
Too many automation ideas, and no ranking?
Bring the list to the call. We'll show you how we would score it.
30 minutes